Service Writer Technician
Contact us today
Service Writer – Technician
Location: San Carlos, California
Key Responsibilities
- Customer Service Excellence:
- Greet customers and provide a warm welcome to the service department.
- Listen attentively to customers’ concerns and accurately document service requests.
- Communicate service recommendations, estimated costs, and timelines clearly and transparently to customers.
- Keep customers informed of the status of their vehicle throughout the service process and address any questions or concerns promptly.
- Ensure customer satisfaction by delivering a personalized and attentive service experience.
- Technical Assistance:
- Assist technicians with diagnosing vehicle issues and performing initial inspections.
- Utilize diagnostic tools and software to identify and troubleshoot mechanical and electrical problems.
- Provide support to technicians by retrieving parts, tools, and technical documentation as needed.
- Conduct quality control checks to ensure that all repairs meet our dealership’s standards of excellence.
- Stay up-to-date on the latest automotive technologies and service procedures through training and professional development.
- Administrative Duties:
- Maintain accurate and organized records of service orders, invoices, and customer communications.
- Schedule service appointments and coordinate with technicians to optimize workflow and meet customer deadlines.
- Manage parts inventory and reorder supplies as needed to support service operations.
- Assist with billing and payment processing, ensuring accuracy and compliance with company policies.
- Collaborate with other members of the service team to maintain a clean and orderly work environment.
- Sales Support:
- Identify opportunities to upsell service packages, maintenance plans, and additional accessories to customers.
- Educate customers on the benefits of recommended services and provide options to meet their needs and budget.
- Act as a liaison between customers and the sales team, referring potential sales leads and promoting customer retention.
Qualifications:
- High school diploma or equivalent; technical training or certification in automotive repair is a plus.
- Previous experience in a customer service role within the automotive industry.
- Strong mechanical aptitude and familiarity with basic automotive systems and components.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in computer software for scheduling, invoicing, and record-keeping.
- Valid driver’s license and clean driving record.
Join our team at San Francisco Sports Cars and become part of a dynamic and passionate community dedicated to delivering unparalleled service to automotive enthusiasts. We offer competitive compensation, training opportunities, and a supportive work environment where your skills and contributions are valued.
To apply, please submit your resume and cover letter outlining your relevant experience and qualifications to hr@sfsportscars.com. We look forward to welcoming a motivated and customer-focused individual to our team as a Service Writer/Technician.
Schedule your service with The Shop in October and enjoy a $100 discount.
We offer a wide array of options including regular and a la carte servicing, repairs, restoration and detailing for all exotic, luxury, and classic car makes and models. We can even transform your car into the treasure you always wanted.
Call (650) 622-4519 or email us at service@sfsportscars.com and mention the code "SFSC-October" to unlock the promotion. (Promotion applies to any job $500 or more, limited to 1 visit only and valid through December 31, 2024.
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San Francisco Sports Cars` Service Group offers a wide array of services including regular and a la carte servicing, repairs, restoration and detailing for all exotic, luxury, and classic car makes and models. Our service team has years of experience working with exotic, luxury and classic cars like yours.
Experience our high-quality service:
Visit us @ https://www.sanfranciscosportscars.com/vehicle-services/
Call us @ 650-585-2240
San Francisco Sports Cars has the exotic, luxury or classic car that you want. If you already have that car and need a place to store it, service it or restore it, we have you covered. To see what we have offer, visit us at:
SanFranciscoSportscars.com
We are excited to introduce the San Francisco Sports Cars Service Group. We offer a wide array of services including regular and a la carte servicing, repairs, restoration and detailing for all exotic, luxury, and classic car makes and models. We also buy cars, sell cars and store cars.
Experience our high-quality service:
Visit us @ https://www.sanfranciscosportscars.com/vehicle-services/
Call us @ 650-585-2240
Protect your exotic, luxury or classic car by storing it with San Francisco Sports Cars. Experience unparalleled convenience at our Silicon Valley location, and the peace of mind knowing your treasures are in expert hands. For more information: visit https://www.sanfranciscosportscars.com/storage/ or email us at sales@sfsportscars.com
Protect your exotic, luxury or classic car by storing it with San Francisco Sports Cars. Experience unparalleled convenience at our Silicon Valley location, and the peace of mind knowing your treasures are in expert hands. For more information: visit https://www.sanfranciscosportscars.com/storage/ or email us at sales@sfsportscars.com
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Hours
| Mon: | 11 am to 5 pm |
| Tues-Fri: | 10 am - 5 pm |
| Sat: | 10 am - 4 pm |
| Sun: | By Appointment |
